DentalWorks Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Teeth falling out

Two crowns fell out got them re cemented. One crown broke at the gum line know I need a Implant there was nothing wrong with my teeth in the first place other than they were crooked. I needed cosmetic help. My teeth are destroyed. My name is Michael Bacome. I had my crowns put in at midway dental works in Cleveland ohio .

User's recommendation: Stay away they run a chop shop for teeth.

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ID
#2341741 Review #2341741 is a subjective opinion of poster.
Location
Toledo, Ohio
Loss
$8000
Preferred solution
Pay for new implant and the recementing of a crown

Billing

This company is the worst out there. Will not submit your claims timely. Then expect you to pay when they screw up. Then commit fraud by billing new insurance company for old bills they never submitted. Bill you for PPE items..Will not answer the phones or return calls. How can they continue to get away with this. Still waiting for them to fix stuff from 2016 and now stuff from 2019. These people suck.
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ID
#2805285 Review #2805285 is a subjective opinion of poster.
Location
Jackson, Ohio
New Reviewer
Billing: First, they have the worst billing practices in the world. I have a family of 5 that was on my insurance. One of my dependents was removed from insurance because of age, and her billing was to be picked up by insurance in her name. Dental works continued to...
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ID
#2740230 Review #2740230 is a subjective opinion of poster.
Location
Tinley Park, Illinois
Cons
  • Screw up your teeth
  • Billing issues
  • Horrible srevice
Preferred solution
I need a resolve with the staff. They all need to be replaced. It is horrible there. Awful service. No professionalism at all. I will not continue to patronize a company that does not care about their patients.

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New Reviewer

Incorrect Billing

In 2019 I had mistakenly overpaid by 750 dollars, no big deal right? Wrong, The manager at your location in Grove City left and this started my major issues. The new person outright refused to refund me and I just decided to move on as a hard lesson learned. I now, in 2021 am getting a bill of 782.55, oh and you guessed itmy 750 credit NO WHERE TO BE FOUND. I am absolutely appalled at your business and have all the back up I need. Including the dispute I had to make with my dental insurance as your company tried to double bill my insurance.

User's recommendation: Avoid.

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ID
#2724540 Review #2724540 is a subjective opinion of poster.
Service
Dentalworks Customer Care
Cons
  • Kept over payment
  • Overbilling
Loss
$750
Preferred solution
Full refund

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New Reviewer

WRONGFUL BILLING

In late 2019 I was a patient of yours for a brief while. I do not remember why (probably due to your insane pricing), but at one point I had cancelled an appointment. Since then and for the past 2 years, I have been getting billing letters in the mail! It appears you have charged me for that cancelled appointment. Getting these letters every other week is INCREDIBLY ANNOYING. I do not owe you anything! I had cancelled the appointment ahead, hence I don't need to pay for it. Please fix this in your records. I do not want to get these letter ever again!!! Thank you.
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ID
#2690470 Review #2690470 is a subjective opinion of poster.
Location
Fairlawn, Ohio
Preferred solution
Quit bugging me. I don’t want to receive these billing letters.
New Reviewer

Pro series plus replacement head how do I get one

I purchased 100 dollars electric toothbrush from dental works they do not have replacement brush heads. Please let me know how to get a replacement head

User's recommendation: Don’t buy products from dental works they don’t stand behind them.

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ID
#2647245 Review #2647245 is a subjective opinion of poster.
Location
Orange, Ohio
Loss
$100
Preferred solution
Let the company propose a solution

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New Reviewer

MONEY

I have been waiting for a refund of $39.00 since December of 2020. I do not understand why you won't refund my money, it's not yours to keep! If you don't refund my money I will start putting nasty comments on Facebook and the Better Business Bureau. John Danklefsen 5021 Seaman Road Oregon Ohio 43616
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ID
#2625164 Review #2625164 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund

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New Reviewer

Past Due Bill

I have asked my local office repeatedly for an itemized bill of my account. I am also paying Care Credit for services. I WANT TO KNOW WHAT WAS COVERED AND PAID, AND WHAT WAS NOT, FOR THE SERVICES PERFORMED! I do not want to, and will not, pay for services twice. Balance forward as a line item on your bill without explanation is not acceptable as an invoice. I need to match the payments to Care Credit. . SEND ME AN ITEMIZED BILL!

User's recommendation: make sure you get an itemized invoice of charges before leaving the office.

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ID
#2587905 Review #2587905 is a subjective opinion of poster.
Location
Hempfield, Pennsylvania
Pros
  • Excellent dentist
  • Office staff courtesy
  • Care credit option
Cons
  • Billing
Preferred solution
an invoiced bill that shows what has been paid by my insurance and Care Credit, before I pay an invoice that says "balance forward" with no other explanation or detail

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Verified Reviewer
New Reviewer
I showed up today at the Lexington, NC office for a cleaning appointment only to be told that my appointment had been canceled. No, I was not notified. They claimed they tried to call, but I doubt it. I showed the person the text reminder I had received for the...
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ID
#2512413 Review #2512413 is a subjective opinion of poster.
Location
Lexington, North Carolina
Service
Dentalworks Dental Cleaning
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Billing error and conplaint

Ben trying to reach someone in billing to give me a copy of my bill No one is never there no 1 ever answers the phone no 1 returns voice messages How do I get a copy of my bill when no one Ever and the office.

User's recommendation: DON'T EVER GO TO DENTAL WORKS!

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ID
#2484819 Review #2484819 is a subjective opinion of poster.
Location
Calumet City, Illinois
Service
Dentalworks Customer Care
Cons
  • Customer care sucks
  • Repeated visits that never corrected the problem
  • Repeated visits to get it right
Preferred solution
Let the company propose a solution
on 3/9/21 I call the office spoke with the receptionist, I explained to her that I was severe pain and needed to see a Dr. again. She informed that the Dr was off that day. She transferred me, someone else came on the phone I explained to her the same thing that I...
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ID
#2461110 Review #2461110 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

Need my teeth

They sent my upper partial play out the lab damage the class I asked them to not send it out if they could not guarantee that it would be back in time because I had to attend the wedding out of town they called me today to cancel my appointment because the teeth are in and they don't know where they're at so now I'm going to have to cancel my trip because I don't have my teeth
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1 comment
#1991249

I wish you listed your state. I think they do business in several

ID
#2452425 Review #2452425 is a subjective opinion of poster.
Pros
  • Staff is polite
Preferred solution
Have my teeth here by Friday March 12th

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Verified Reviewer
New Reviewer
Original review updated by user Mar 02, 2021
Scam! Honestly wish there would be an option to give 0 stars, because they don't even deserve the 1. Go get braces elsewhere because no one cares about your teeth here. They screwed up mine even more, and now I need braces a 3rd time and no one will give you your money...
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ID
#2441721 Review #2441721 is a subjective opinion of poster.
Location
Strongsville, Ohio
Cons
  • Dont take responsibility
  • Horrible communication
  • Dont care
Loss
$4250
Preferred solution
I want a full refund and to be compensated for the 7 years that he has wasted of my life. I keep waiting for an answer and no one gets back to me. Extremely upset! I need braces a 3rd time to fix it and it costs over $4,000.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing error and conplaint

Dental charged me full price for services that are covered under insurance. Jen's job is to turn these Bill's into the insurance company but it is easier for her to bill me.

User's recommendation: Keep after jen she does not do her job.

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ID
#2429598 Review #2429598 is a subjective opinion of poster.
Location
Hempfield, Pennsylvania
Service
Dentalworks Health Plan
Pros
  • Charging people out of pocket before they go thru insurance
Cons
  • Frustrating
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing

Original review updated by user Mar 12, 2021
No response, I have reached out numerous times. All they need to do is code properly for my insurance to take care of the bill. 3/11/21 Still no response SadSadSad
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ID
#2414985 Review #2414985 is a subjective opinion of poster.
Location
Chicago, Illinois

Covid charge

Ive tried a few times to contact our local office about getting a refund on these two 10.00 Covid charges!!! I called our last dentist in Seven Hills ( a great, non corporate dentist) and they dont charge that and were floored hearing it!!! We were even given a bogus email for the finance employee. So we want the 20 credited back to our account or we will find a new dentist!!! We our both essential workers and our offices do NOT charge a Covid fee!! Thank you Richard Dvorcek We were at the Medina office
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ID
#2407492 Review #2407492 is a subjective opinion of poster.
Location
Addison, New York

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