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New Reviewer

Owed a refund, DentalWorks not cooperating

Owed a refund, DentalWorks not cooperating
Update by user Aug 11, 2022

Still no resolution. Since initial report:7/5 Phoned DentalWorks location, mgr was "not available".

Gave me a corp office number of 800-487-**** which is invalid.7/14 had a cleaning/exam appointment. Left copies of EOB at front desk on my way out.8/1 used DentalWorks...

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ID
#3751382 Review #3751382 is a subjective opinion of poster.
Location
Magnolia, Ohio
Pros
  • Excellent dentist
Cons
  • Extremely overpriced
  • Suspicious billing practices
Loss
$223
Preferred solution
I'd like my overpayment back. I believe in paying what I owe, but when I OVERPAY, I WANT MY DAMN MONEY BACK without having to resort to making a consumer complaint. DO BETTER.

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Verified Reviewer
New Reviewer

Fraud

I went in for a night guard and they did a terrible job. I still paid the $490. A year later we get another bill. I go online to pay it and it claims we owe $2,153. Crazy. For what? I called the number on their company profile and its disconnected. I call the office I went to and they are so rude. Cant help me. Terrible company. Dont go there.

User's recommendation: Do not go there.

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ID
#3820187 Review #3820187 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Pros
  • No one else
Cons
  • Disrepectful staff
  • Repeated visits to get it right
Loss
$1000
Preferred solution
Price reduction

Overcharged, repeatedly - cannot get anyone at DentalWorks to care

I'm so angry. I have used the DentalWorks website contact form 6 times - no response. There is no corporate office billing phone number on their website whatsoever...red flag. Called the local office, said I'd used the contact form repeatedly and she immediately said...
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1 comment
#2257694

I have been an Orthodontist patient for 2 years and Dental Works has not submitted a claim in a year, so my Dental Insurance is not paying anything. NO ONE and I mean NO ONE at the office cares, I have emails, I have phoned, I have asked in person, always give me the run around.

Dental Works is a joke.

I wish I never went here for braces. I so regret dealing with them.

ID
#3716859 Review #3716859 is a subjective opinion of poster.
Location
Magnolia, Ohio

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New Reviewer

It's a bad company.

U will need to call me. He took to many teeth out. Order Xtra x-ray. I only get one a year. He mushe

User's recommendation: Don't go to this provider.

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ID
#3697234 Review #3697234 is a subjective opinion of poster.
Location
Salisbury, North Carolina

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New Reviewer

Terrible experience.

I was supposed to have 1124 ** ** which he wasn't supposed to he asked me for the x-ray the other dentist had taken he didn't like that so he ran it of course it was the built me. The drill hit the bone on the on the heart on top I'm ready my hair let him know you tell me pressure but it actually cuts I was just spitting out teeth till last wee then he took my headmushed me and and he moved it in the middle of the the care thing about my hair with real hard and then he took talk to me real ugly and no talking
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ID
#3694132 Review #3694132 is a subjective opinion of poster.
Location
Salisbury, North Carolina

Unsatisfied with dental work

DentalWorks - Unsatisfied with dental work
Hi, I chipped my tooth on Monday, March 28th and went into Dental Works on Wendover in Greensboro NC on the following day, Tuesday March 29th to get my tooth fixed. Upon the doctor examining my tooth, he was not very informative on the process of a crown and had a bad...
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ID
#3450125 Review #3450125 is a subjective opinion of poster.
Cons
  • Billing issues
  • Repeated visits to get it right
  • Hygienist or office manager
New Reviewer

Over charged

DentalWorks - Over charged
I wanted implants. We wielded up a plan and they we agreed to a price. Now they want another $1211.00!! Sending me to credit agency I suppose. But I will take them to small claims and win. I have a780 credit rate and want to keep it. I won't be intimidated. The dentist is actually wonderful. What a shame

User's recommendation: They hired a good practitioner, to bad they get greedy.

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ID
#3367754 Review #3367754 is a subjective opinion of poster.
Location
Hempfield, Pennsylvania
Loss
$1211
Preferred solution
Both an apology and this matter cleared immediately
New Reviewer

Worst company

This is the worst company to deal. Please seek another location. I overlooked what people were saying about the billing issue but they did me the exact same way. My insurance company tried to contact them twice and they never answered nor called them back. Now this bill is in collections. I have been trying to get this resolved for about a year now.

User's recommendation: Please, Please go to another dental office.

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ID
#3365307 Review #3365307 is a subjective opinion of poster.
Location
Grove City, Ohio
Cons
  • Company is horrible communicating
Preferred solution
Price reduction
New Reviewer

Deceptive practices, I do not owe anything

I received a bill and I discontinued Dental Works several months ago. Unbelievable! Please help before Dental Works lawsuit issues have another unsatisfied customer

User's recommendation: Don’t use.

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ID
#3271426 Review #3271426 is a subjective opinion of poster.
Location
Dolton, Illinois
Pros
  • Emergency attention
Cons
  • Billing issues
  • Kept over payment
  • Overbilling
Preferred solution
Removal of charges and any refund due

About a refund a credit

Ive asked for my credit of a refund on my account and no one wants to return my call. Thats why I am pissed. If I owed you all money you would be calling me. But yall owe me my credit Balance. Teresa Jenkins 336 646 ****
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ID
#3048998 Review #3048998 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

OVER CHARGED

on 9/29/2021 I went to dentist because I had a tooth ache, they said I need to have the tooth pulled and I need to spend 6, 000 to get two implants and a bridge.I told them no, I cant afford that, the billing lady in office said it was a package deal.I said im am...
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ID
#2949514 Review #2949514 is a subjective opinion of poster.
Pros
  • Good dentist
Cons
  • Bad office bill manager
Loss
$1392
Preferred solution
Price reduction

Billing mistake

I was disconnected. I got several ads and never talking to anyone making me even more dissatisfied. I want a phone call back to resolve this issue.
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1 comment
#2069892

I go to Dental Works in Ohio and NEVER had a problem with them not answering the phone. You should check the number you're calling.

ID
#2919208 Review #2919208 is a subjective opinion of poster.
Location
Mentor, Ohio

Billing

This company is the worst out there. Will not submit your claims timely. Then expect you to pay when they screw up. Then commit fraud by billing new insurance company for old bills they never submitted. Bill you for PPE items..Will not answer the phones or return calls. How can they continue to get away with this. Still waiting for them to fix stuff from 2016 and now stuff from 2019. These people suck.
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ID
#2805285 Review #2805285 is a subjective opinion of poster.
Location
Jackson, Ohio
New Reviewer

Billing and service issue

Billing: First, they have the worst billing practices in the world. I have a family of 5 that was on my insurance. One of my dependents was removed from insurance because of age, and her billing was to be picked up by insurance in her name. Dental works continued to try to bill my insurance for her work instead of her insurance, mind you we provided info for her insurance several times that was never corrected. 2 years later, my daughter is still receiving a bill that should have been turned into her insurance. Next issue: My family has been going to dental works when it was originally in the sears locations. Thousands of dollars they have received from my family in dental services and i go to the dentist for a routine cleaning, and they tell me i have an outstanding balance approx. 300.00 and that it has to be paid before i can be seen for my appt. Now, i have taken off of work early for this appt. Confirmed it that morning, and no one has informed me of this balance that i have. This location in Tinley Park, Illinois. Should be shut down and all staff need to be replaced. I told the lady i would pay as soon as i find out about the balance ,because of course , there were no bills sent to me on the balances she was referring to and that i need to check with my insurance. I really doubt it was my insurance error, i almost certain it was their billing department. So because this has been the worst experience i have had, i told the lady they have lost a good family, and we will be finding another dental office to give my money to. You would think she would try and keep us but because they are so unprofessional she had nothing to say, so all of my family of 5 will be leaving this office. Oh, and all the appt. that we had that was cancelled because they had no hygienist available. No call to inform you before you arrive. If this is how they are going to continue to run that office , cooperate need to really step in. I am sure that office will be closed soon. Do not, I repeat do not, waste your time with this dental office! later we are still receiving a bill that was supposed to be billed to i surance.

User's recommendation: DO NOT GO THERE BEWARE!!!!!

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ID
#2740230 Review #2740230 is a subjective opinion of poster.
Location
Tinley Park, Illinois
Cons
  • Horrible communication
  • Disrepectful staff
  • Billing issues
Preferred solution
I need a resolve with the staff. They all need to be replaced. It is horrible there. Awful service. No professionalism at all. I will not continue to patronize a company that does not care about their patients.

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Verified Reviewer
New Reviewer

Incorrect Billing

In 2019 I had mistakenly overpaid by 750 dollars, no big deal right? Wrong, The manager at your location in Grove City left and this started my major issues. The new person outright refused to refund me and I just decided to move on as a hard lesson learned. I now, in 2021 am getting a bill of 782.55, oh and you guessed itmy 750 credit NO WHERE TO BE FOUND. I am absolutely appalled at your business and have all the back up I need. Including the dispute I had to make with my dental insurance as your company tried to double bill my insurance.

User's recommendation: Avoid.

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ID
#2724540 Review #2724540 is a subjective opinion of poster.
Service
Dentalworks Customer Care
Cons
  • Kept over payment
  • Overbilling
Loss
$750
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

WRONGFUL BILLING

In late 2019 I was a patient of yours for a brief while. I do not remember why (probably due to your insane pricing), but at one point I had cancelled an appointment. Since then and for the past 2 years, I have been getting billing letters in the mail! It appears you have charged me for that cancelled appointment. Getting these letters every other week is INCREDIBLY ANNOYING. I do not owe you anything! I had cancelled the appointment ahead, hence I don't need to pay for it. Please fix this in your records. I do not want to get these letter ever again!!! Thank you.
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ID
#2690470 Review #2690470 is a subjective opinion of poster.
Location
Fairlawn, Ohio
Preferred solution
Quit bugging me. I don’t want to receive these billing letters.

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