I moved to the area and chose the nearest Dentist to me that looked decent and accepted my insurance.This is in the Fayetteville, NC area.
My initial visit to sign up with them they started putting my info into the computer and they asked me to tell them all of my personal information to include they wanted me to say my social security number out loud at the front desk next to a lobby of people waiting. Yeah, right! They didn't ever even smile. Everyone working there that I encountered on my first and second visit seemed not very friendly toward customers and there was a lot of gossip/chit-chat going on in the hallways amongst the employees all the time.
The dentist comes in and he is very young, is chewing gum, and is wearing blue jeans and a collared shirt. Yeah real professional -I was NOT impressed. Took me a minute to figure out he was actually the dentist and not some kid working there or a joke. He sat down and talked as if we were old buddies or something while still chewing his gum.
The assistant came over and then they went through a big binder with me of colored brochures and photos showing all of the services Dental Works offers. I felt like I had a door-to-door salesman there pitching me a sales speech. AWKWARD. I did like the hi-tech images they had taken of my teeth and went over with me on the computer.
I ended up leaving with scheduled appointments for a cleaning and an appointment for over $700 worth of "recommended" work (which I went to another dentist and had done for $29). They also printed up a 5-year plan for me which totals over $10,000 worth of projected work to include ripping out all of my metal fillings because they shrink and expand and crack my teeth and poison my body or something as well as veneers on my teeth just because they look good. Then they called in their 'financial adviser' to go over all costs and forms of payment and legalities and had me sign a bunch of papers about all this info. I felt like I was gonna be indebted to them for the rest of my life.
All that is not even why I write though. The worst part of my experience was when I came back for the cleaning, it was the WORST experience I have EVER had at a dentist. I'd rather have had a root canal. They were very quick and harsh and poked and prodded causing pain and bleeding then they put some chemical in my mouth to clean and it made me extremely nauseous and sick for the rest of the entire day.
WORST taste I have ever had. Upon leaving, they tried to charge me $25 for a treatment that I had not pre-authorized or had not even been made aware of and I told them my insurance covers all cleanings but they said it was extra fluoride they used or something and I pitched a fit and they waived the cost LOL. I have never had a worse experience at a dentist than I did at that cleaning -not even after having had root canals, crowns, and wisdom teeth pulled that cleaning was by far the worst and I was sooo sick afterward it was awful.
Needless to say, I cancelled the next appointment and will NEVER go back again.Just wish they didn't have all my info.
Review about: Dentalworks Dental Service.