DentalWorks
Reviews and Complaints
Lied about insurance coverage, overcharged me.
First off, I want to say that Dental Works at the Chapel Hill Mall in Akron, Ohio is not all bad. The orthodontist provides AMAZING services, and I would recommend Dr. Skorobatckyj to anyone who is in need of an orthodontist. Since I had such a good experience with the orthodontist office, I decided that this would be my main dentist office. However, my last visit proved this to be a bad decision.
I went in to visit the dentist for a check-up and the dentist suggested that I get a mouth guard because that would hopefully prevent my jaw from locking while I'm sleeping. The dental assistant comes back with a form for me to sign and states that my insurance company, Guardian, would cover some of it, and explained what I would have to pay. So I signed the form.
A couple weeks later I get a bill from Dental Works stating that the insurance company didn't pay its share of the bill, and therefore I have to pay the $171.50 to make up the difference. Turns out the employees at this office did not call the insurance company to check up on the coverage, instead choosing to go by a chart that the office had in their possession. Guardian's coverage did not expand to pay for the mouth guard I purchased, unless I had surgery 6 months before, which I didn't. The employees at Dental Works should have known this, and instead of just going off a chart, they should have called to make sure that this would be covered, because THAT IS THEIR JOB.
There is also a discrepancy in the amount printed on the bill I received, and what I should pay to make up the difference. The bill states $171.50, and my accountant calculated that the bill should only be $156. Obviously there is something sketchy going on.
Moral of the story, do not go to this Dental Works office, unless you see Dr. Skorobatckyj for orthodontist work. And if you do, make sure that they actually call your insurance company to check the limits of your coverage, and that the calculate your bills correctly.
- Orthodontist
- Being lied to
Preferred solution: Full refund
Incompetance driven by unethical managers
Preferred solution: An apology from upper management at Dental Works
Nice people, but very inept dentist
Ripped off!!!
Attempted to coerce me into additional services
Over charging??
Rip off artists, incompetent and rude
Rip you off and sneak charges in on you & bill you for them later.
- Hygienist or office manager
Unprofessional manager, denied care because covered by insurance
Preferred solution: change how you do business and hire employees that care about the patients. you should be ashamed.
$500+ Credit Balance on account but was NEVER notified
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PLEASE PLEASE PLEASE go to a real Dentist
- Lied
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